Orders

If your purchase is being billed to your organisation for DSC obtained under individual name or in the business name, you must add the business name in the address book after logging into your account.  

Invoice shall be issued in the name and address against whom the DSC is issued and as per the address proof provided. 

Shipping address can be set as per the choice of the customer after logging into the account or at the time of placing the order. 

Otherwise, let us know and we shall take care of your request. 

In case if you are unable to apply discount coupon on the checkout page, click on the button titled "Shopping Cart " or on the shopping cart button (usually a black colored button appearing on top of the page). 

There shall be an option to use coupon code. Click on the same, enter coupon code and click on the "apply coupon" button. Discount applied with updated totals will be visible on the screen. Then click on "Check Out" button visible at the bottom of the page (above the footer). 

You can also continue to shop using the "Continue Shopping" button. 

Let us know if you need any help further. 

under normal circumstances, orders can be cancelled within 3 days of placing the order or prior to submission of documents required to process your order. 

Access the order history page under your account and click on the respective order. (view button). In the resulting order details page, click on the return icon against the product to be returned. Note that orders cannot be cancelled under circumstances. Kindly review our TnC

For orders placed as a guest, kindly use the Returns link available at the footer section of the page. 

There are two ways to modify the placed order: (TnC apply).

1. call us or drop us an email with your revised requirements from the email id or mobile number registred with us or used at time of placing the order and we shall take care of the same and update your order, send a link to process payments for differential amounts if any / or we shall refund the differential amount.
2. You can cancel the order and place a fresh request and any amounts paid shall be refunded (prior to processing your application / collection of documents).

Your order cannot be cancelled once the DSC is approved. 

Choose the product of your use (write or call us for any help required) from the displayed product categories or from the menu located at top of page  -> add the product to cart -> review cart contents (optional) -> complete the checkout process -> provided required documentation -> complete KYC & Video KYC verification online -> on approval DSC is issued -> shipped to customer. 

The process is similar to any other online shopping experience.  We are available to support you for at all stages till successful issuance of DSC. 

If you encounter any issue during and or after the ordering, drop us an email.

If you have signed up, the order status can be tracked from the account interface. You will also receive an email notification from us and from the Digital signature Certificate Certification Authority depending upon the stage of the application. 

If you have placed order as a guest user, use the Guest order status link avaliable at the footer section of the web page or click here. Requested information would have been already emailed to you at the time of placing the order. 

Below is the overall order processing stages adopted by us and customer intervention is not required. This is used to track various order statuses.  The changes to order status can be seen in the order history section for respective order along with comments as needed.

Order Status (in brief)

The Turn Around Time (TAT) to fulfil the order would usually take approximately less than 2 hours to apply, complete the online KYC and video KYC process and to approve the DSC provided all required documents are available handy to be displayed as part of video KYC process. Active collaboration with customer is required. 

This exclude the shipping time if ordered for DSC with a new USB crypto token. 

Invoice shall be issued upon shipment or on receipt of the product by the customer or on successful download of the DSC onto customer owned encrypted USB token. 

Once order is fulfilled or shipped, invoice can be downloaded from your account from order history section.

Order summary details can be used to verify the order placed, for any corrections required and to make payments against the order summary provided. 

Order raised --> order summary email sent --> Payment received --> DSC approved and downloaded successfully --> Invoice issued / auto emailed. 

There may be certain situations that invoice shall be issued to collect payments after placing the order and DSC issued. This is applicable for pre-screened clients / customers. 

One may face inability to place the order for various reasons, some of the known reasons are as below. We will continue to update as we gain more insights. 

• low stock / low quantities of stock
• Quantity ordered exceeds available stock
• Currencies / cross currency conversion not supported by payer's bank
• Shipping not available for certain countries
• Government rules preventing to take orders from certain countries
• incorrect details provided while making payment / lost or stolen cards used
• account disabled or email id and or mobile number blacklisted for genuine reasons or to meet legal obligations / violation of our TnCs
• use of old browsers versions
• cookies functionality disabled in browser

However, contact us and we shall reivew your concerns and make changes to our system accordingly for actions within our scope and control. 

We shall make every effort to reach out to you to resolve any issues that may arise for a successful issuance of the DSC. However, your order may be cancelled under the below circumstances.

• Not furnishing the relevent and necessary documents either to us or uploading in the Certification Authority portal (links shall be shared for the same) in a reasonable time. (preferably within 15 days).
• Inability to complete Video KYC and other KYC activities timely after repeated attempts. 
• Customer not reachable / non responsive.
• absence of original documents for display during video KYC process.
• Rejection of DSC request by Certification Authority (reasons shall be provided).
• unable to provide legible / visible data from soft copies of documents provided.
• documentation provided may be insufficient / unable to furnish in the required format. 
• use of incorrect email id or mobile number.
• Suspicious document(s) submitted.
• Incorrect amount collected due to system related issues. (rare situation).
• ordered product no longer available.
• Payment releted issues.