Various Terms & Conditions, Policies

I. ASSENT & ACCEPTANCE : By using the website, you warrant that you have read and reviewed this agreement and that you agree to be bound by it. If You do not agree to be bound by this agreement, please leave the Website or uninstall our mobile application(s) immediately. The firm only agrees to provide use of this website and services to you if you assent to this Agreement.

II. AGE RESTRICTION : You must be at least 18 (eighteen) years of age to use this website or any Services contained herein. By using this website, you represent and warrant that you are at least 18 years of age and must be competent to enter into and legally agree to this Agreement without any restrictions imposed on you. The Firm assumes no responsibility or liability for any misrepresentation of your age.

III. PERMISSION TO USE WEBSITE : By using this website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the website in connection with your normal, non-commercial, use of the Website or mobile application(s). You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information in any manner what so ever without express written authorization from us.

The Firm may provide You with certain information as a result of your use of the website or Services. Such information may include, but is not limited to, checklists, documentation, data, or information developed by the firm (IP Data), and other materials which may assist in your use of the Website or Services. Subject to this Agreement, the firm grants you a non-exclusive, limited, non-transferable and revocable license to use the IP Data solely in connection with your use of the website and services. The IP Data may not be used for any other purpose, and this license terminates upon your cessation of use of the website or services or at the termination of this Agreement. The Firm is not responsible for any damages resulting from use of this website or services by anyone.

Note that only the Service is provided to you as per the choice of services chosen by you, No part of this website or its contents or any information shared with you during the course of engagement in any manner is sold to you. The firm’s name and logo and other product names associated with our services may be trademarked and no right or license is granted to use them.

IV. INTELLECTUAL PROPERTY (IP) / COPYRIGHT : You agree that the website and all services provided us is the property of the firm and protected by Indian and international copyright laws, including all copyrights, trademarks, trade secrets, patents, and other intellectual property ("Firm IP"). You agree that the firm owns all right, title and interest in and to the firm IP and that You will not use the firm IP for any unlawful or infringing purpose. You agree not to reproduce or distribute any of the website or other contents shared with you in any way, including electronically or via registration of any new trademarks, trade names, service marks or uniform resource locators (URLs), without express written permission from the Firm.

V. USER OBLIGATIONS : As a user of the website or services, You may be asked to register with us. When you do so, you will choose a user identifier, which may be your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable you to use the website and services. You must not share such identifying information with any third party and you are responsible for maintaining confidentiality of your authentication credentials associated with the use of our services. If You discover that your identifying information has been compromised, You agree to notify us immediately in writing or through Email or phone registered with us.

You are responsible for providing requested information so as to validate and to provide services as per the subscribed plans. Providing false or inaccurate information or using the website or services to further fraud or unlawful activity is grounds for immediate termination of Services.

If you use an email address provided by an organization you are associated with (e.g. an employer) to order an online service individually, you represent that you have authority to use that organization’s domain to sign up for a subscription in your capacity as a member of that organization. the organization, as the owner of the domain associated with your email address, may reach to us with proper authorization to assume control over and manage your use of the online services. We may inform you that your organization has assumed control of the online services covered by your subscription, but we are under no obligation to provide such notice. if your organization is administering your use of the online services or managing the account associated with your subscription, you may direct your queries to such authorized individuals.

By posting, storing, or transmitting any content on the website, you hereby grant the firm, a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world.

VI. ACCEPTABLE USE / RESTRICTIONS : You agree not to use the website or services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the website or services in any way that could damage the website, services, or general business of the Firm. 

A) You further agree NOT to use the website or services : (not limited to below)

• To defame, harass, abuse, disrupt or threaten others or otherwise violate any person's legal rights;
• To violate any intellectual property rights of the Firm or any third party;
• To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
• To perpetrate any fraud;
• To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
• To publish or distribute any obscene or defamatory material;
• To publish or distribute any material that incites violence, hate, or discrimination towards any group;
• To unlawfully gather information about others;
• To duplicate any of the website contents;
• To engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication;

B) You are banned from all of the following : (not limited to below)

• Publishing any website material in any media;
• Selling, sub-licensing and/or otherwise commercialising any website material;
• Publicly performing and/or showing any website material; 
• Using this website in any way that is, or may be, damaging to this Website; 
• Using this Website in any way that impacts user access to this Website; 
• Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; 
• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
• Using this Website to engage in any advertising or marketing; downloading pages or files from this website;
• Using the Website for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails;
• Any other activities that may degrade or impact the website performance or impact the Business or website users.

VII. SOCIAL MEDIA : We believe that genuine users and visitors will resolve any issues / queries / concerns with us directly and will always demonstrate and adhere to certain implied guidelines and ethics of business and profession while using social media platform(s).

Any information posted / circulated against us by anyone in any public forums, discussion boards, review boards, blogs, or any other such social media sites of whatsoever nature or involved in publicity that negatively impacts our business or services will be dealt with strictly and we will seek punishment to the maximum extent permitted by law and will be informed to cybercrime law enforcement agencies and other law enforcement agencies as appropriate for investigation. We may also pursue to claim damages caused by act of defamation as necessary.

VIII. NEWS : The News / Blogs or other section of similar nature made available in our website is for the benefit of the website users / information / knowledge sharing and may contain articles or news extracts sourced from various digital and print media, 3rd party websites. The source of such information shall me disclosed as appropriate and where available. We shall not any rights in any manner what so ever in such articles, including copyrights and other intellectual property rights. 

IX. SALE OF GOODS / SERVICES : The Firm may sell goods or services exclusively through other methods apart from offering services through our website. The Firm undertakes to be as accurate as possible with all information regarding the goods and services, including product descriptions and images where applicable. However, the Firm does not guarantee the accuracy or reliability of any product information, and you acknowledge and agree that services offered under such products is prone to changes / modifications.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction due to enacted laws by respective Government(s). We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product or services at any time.

X. REVERSE ENGINEERING & SECURITY : You agree not to undertake any of the following actions:

• Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
• Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network. 

XI. DATA LOSS : The Firm does not accept responsibility for the security of your account or content arising due to your negligence in safeguarding your information or in the event of a disk crash or failure of a recoverable situation. You agree that your use of the website or services is at your own risk.

XII. INDEMNIFICATION : You agree to defend and indemnify the Firm and any of its affiliates (if applicable) and hold us harmless against any and all claims and demands, including reasonable attorney's fees, which may arise from or relate to your use or misuse of the website or services, your breach of this agreement, or your conduct or actions. You agree that the firm shall be able to select its own legal counsel and may participate in its own defense, if the firm wishes.The terms of this provision will survive any termination or cancellation of this agreement or your use of the website or products.

XIII. THIRD-PARTY LINKS & CONTENT : The Firm may occasionally post links to third party websites or other services to render services to you. You agree that the Firm is not responsible or liable for any loss or damage caused as a result of your use of any third-party services linked to from our website. You shall be bound by the policies of such respective sites or service providers.

XIV. SERVICE INTERRUPTIONS : We will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week. However, the Firm may need to interrupt your access to the website to perform updates or maintenance or emergency services on a scheduled or unscheduled basis. Your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the Firm shall have no liability for any damage or loss caused as a result of such downtime. 

Also, your access to and use of the online service may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Online Service for any reason or force majeure events, including as a result of power outages, system failures, problems inherent in the use of the Internet and electronic communications, failures caused by our service providers (including telecommunications, hosting, and power providers) or other interruptions.

The firm is entitled, without any liability to you, to suspend access to any portion or all of the online services at any time, on a service-wide basis: 

• for scheduled downtime to permit us to conduct maintenance or make modifications to our online services; 
• in the event of a denial of service attack or other attack on the online services or other event that we determine, in our sole discretion, may create a risk to our online services, to you or to any of our other Customers if the online service were not suspended; or 
• in the event that we determine that the online service is prohibited by law or if we otherwise determine that it is necessary or prudent to do so for legal or regulatory reasons (collectively, "Service Suspensions").

XV. TERMINATION & SUSPENSION : The Firm may terminate this agreement with you at any time for any reason, with or without cause. The Firm specifically reserves the right to terminate this agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Firm or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If You have registered for an account with us, You may also terminate this agreement at any time by contacting us and requesting for termination. Such actions would also result in termination of services (either paid or not). At the termination of this agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

XVI. NO WARRANTIES : Agree that your use of the website and services is at your sole and exclusive risk. Any services provided by us are on an "As Is" and “As available” basis. The Firm hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. The firm makes no warranties that the website or services will meet your needs to the fullest extent or that the website or services will be uninterrupted, error-free, or secure. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service belatedly will be corrected.



The Firm also makes no warranties over:

• The links to third-party websites are to information that is accurate, reliable, complete, or timely;
• Advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein;
• The results that may be obtained from the use of the products;
• Any services purchased or obtained through the website. 

XVII. LIMITATION ON LIABILITY : The Firm is not liable for any damages that may occur as a result of your use of the website or services, to the fullest extent permitted by law. This section applies to any and all claims by you or other on your behalf including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind. The Firm will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the use of our services or products in any manner, including liabilities resulting from:

• the use or the inability to use the website content or products;
• the cost of procuring substitute products or content or services;
• any products purchased or obtained, or transactions entered into through the website;
• or any lost profits you allege.

XVIII. WAIVER OF CLASS ACTION RIGHTS : By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. any claims arising out of, relating to, or connection with this agreement must be asserted individually.

XIX. DOMESTIC USE : The firm makes no representation over the website or products are appropriate or available for use in locations outside India. Users who access the website from outside India shall do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

XX. COMMENTS, FEEDBACK : You agree that any creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, shared by you, that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under NO obligation:

• to maintain any comments in confidence;
• to pay compensation for any comments; or to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

XXI. PERSONAL INFORMATION : Your submission of personal information is governed by our Privacy Policy.

XXII. TREATMENT OF YOUR CONTENT AT TERMINATION : After termination or expiration of the subscription, your contents is stored under your online account for a period of Sixty (60) calendar days after the date of termination during which time, you can download the contents available under your on-line account. After this time period, We will have no obligation to maintain Your content and account and delete it from our servers at any time.

XXIII. GENERAL PROVISIONS :

A) LANGUAGE : All communications made, or notices given pursuant to this agreement shall be in the English language.

B) JURISDICTION, VENUE & CHOICE OF LAW : Through your use of the website or services, you agree that the laws of the country where the firm is registered shall govern any matter or dispute relating to or arising out of this agreement, as well as any dispute of any kind that may arise between you and the firm, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this agreement is initiated, the parties agree to submit to the personal jurisdiction of the state and federal courts in the city where the firm is registered (Bangalore, Karnataka, India). The parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue.

C) ARBITRATION : The Parties relating to or arising out of this agreement, the parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the same shall be resolved through arbitration under the provisions of the Indian Arbitration and Conciliation Act, 1996 and rules framed there under. The venue of Arbitration shall be at Bangalore or the city where the firm is registered. Each Party shall pay their own costs and fees. Intellectual property claims by the firm will not be subject to arbitration or litigation.

D) ASSIGNMENT : This agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by you. Should this agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by the firm, the rights and liabilities of the firm will bind and inure to any assignees, administrators, successors, and executors. The firm may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

E) SEVERABILITY : If any part or sub-part of this agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of this agreement shall continue in full force.

F) NO WAIVER : In the event that We fail to enforce any provision of this agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this agreement will not constitute a waiver of any other part or sub-part.

G) HEADINGS FOR CONVENIENCE ONLY : Headings of parts and sub-parts under this agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this agreement.

H) NO AGENCY, PARTNERSHIP OR JOINT VENTURE : No agency, partnership, or joint venture has been created between the Parties as a result of this agreement.

I) FORCE MAJEURE : The Firm is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, failure of any power supply, theft, malicious damage, cessation, riots, armed conflicts, labour strike, lockout or industrial action, boycott, embargoes, acts of nature and natural disasters, pandemic, flood, fire, storm, system failures, system crashes, terrorism, non-availability of applicable hardware, software or technical skills, revocation of any license or consent, default of any supplier or sub-contractor, failure of any electronic communication systems and or communication link, and other acts which may be due to unforeseen circumstances or any other circumstances what so ever, beyond the reasonable control of the firm.

J) CESSATION OF OPERATION : The Firm, may at any time, in its sole discretion and with an intimation to you, cease operation of the Website and associated services.

K) OPTIONAL TOOLS : We may provide you with or use third-party tools (various tools to provide services online) over which we neither monitor nor have any control nor input (ex. Google maps). We use such tools to enhance user experience. You shall also be subject to such Terms and Conditions.

L) PROBING : You shall not allow anyone working on your behalf to perform any technical security integrity review, penetration test, load test, denial-of-service simulation or vulnerability scan of the service. You shall not allow anyone working on your behalf to use any software tool designed to automatically emulate the actions of a human user (such tools are commonly referred to as "Robots") in conjunction with the Service.

M) NO COMPETITIVE USE : You may not register for or use our online services to monitor or test its performance or for other benchmarking or competitive purposes.

N) CONTENT, REPRESENTATION : You retain all right, title and interest in any and all data, files, attachments, text, images, personally identifiable information, and other content that You upload or submit to us. You represent and warrant that you have all rights, permissions and consents necessary (a) to submit your content to us and (b) to grant us the limited rights to use your content so as to provide services as per the chosen subscription (c) and to transfer your content from one user to another.

O) ELECTRONIC COMMUNICATIONS PERMITTED : Generally used and accepted method of electronic communications are permitted to both parties under this agreement.

XXIV. MODIFICATION & VARIATION : The Firm may, from time to time and at any time without notice to you, modify this agreement. We reserve the right to modify this agreement or revise anything contained herein. All modifications to this agreement are in full force and effect immediately upon posting on the website and that modifications or variations will replace any prior version of this agreement. We are not responsible if information made available on this site is neither accurate, complete or current. The information provided is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

To the extent any part or sub-part of this agreement is held ineffective or invalid by any court of law, you agree that the prior, effective version of this agreement shall be considered enforceable and valid to the fullest extent.

You agree to routinely monitor this agreement to note modifications or variations. You are advised to clear your system cache to avoid accessing a prior version of this agreement. Your continued use of the website after any modifications to this agreement is a manifestation of your continued assent to this agreement.

In the event that You fail to monitor any modifications to or variations of this agreement, you agree that such failure shall be considered an affirmative waiver of your right to review the modified Agreement.

XXV. ENTIRE AGREEMENT : Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

• In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact the Firm via e-mail or any other mode of contact as provided by us to confirm payment.
• The User may initiate a fresh transaction to make payment In case the amount is not debited in their card / bank / wallet accounts.

1. Payment(s) through the payment gateway Service may only be made with a Credit Card, Debit card or Net Banking or any other facility offered by the payment gateway service provider. 
2. Before using this Service, it is recommended that the user shall make necessary enquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.
3. The credit / debit card information supplied at the time of using the service is processed by the payment gateway of the service provider and is not supplied to us. It is the sole responsibility of the User of the service to ensure that the information entered in the relevant fields are correct.
4. It is recommended that you take and retain a copy of the transaction for your records and to assist in resolution of any disputes that may arise.
5. While ordering for our services, you understand and confirm that your personal data including without limitation details relating to debit card / credit card / net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and / or fraud and that we or the Payment Service Provider(s) have no control over such matters.
6. The payment remittance service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor the firm gives any assurance, that the information so provided online by a user is secured or may be read or intercepted by a third party. We do not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user of the service.
7. We and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message in a timely manner. Under no circumstances shall the firm and/or the Payment Service Providers, its employees, directors, and its third-party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever.
8. The subscriber shall not use a Debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof.
9. We cannot accept liability for a payment not reaching the correct user account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
10. If the card supplier declines payment the firm is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
11. The customer / purchaser warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:

• That he/she is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
• That he/she is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
• That he/she authorizes debit of the nominated card/ bank account for the Payment of fees selected by such Applicant along with the applicable Fees.

• Cheques must be issued only by the purchaser and not by any other third party/ies.
• NEFT / IMPS payments must be initiated only from the Purchaser account and not from any other third parties. We are not obliged to take any actions arising out of payments received from 3rd parties.
• Customer to notify us (accounts(at)citrustag.com) once the payments are initiated.
• Posted dated cheques and cheques or drafts with overwrites / corrections are not accepted. 

• for any orders placed / services requested towards the issuance of a Digital Certificate after approval by the RA and / or after the issuance of the Certificate by CA. (even if it the token has not reached you physically).
• In the event of cancellation of the certificate during its validity tenure (lost, misplaced, etc).
• If the certificate is not downloaded onto the encrypted USB token (held by you already and compatible with current FIPS guidelines) within 15 days from date of issuance of the certificate. (if opted for certificate without USB token). Or if you are unable to download as per instruction received through email for what so ever reason. 
• Failed to submit documentary evidence in support of the Certificate Application within 15 days of order placement. 
• When errors or incorrect data is entered in the application submitted online by the applicant directly using any links shared by us to place orders. 

• rejection of your application / orders either by us or certification Authority(ies) for reasons that shall be made know to you.
• Under other circumstances / cancellation of order, request for refund must be made within 24 hours from time of making the payment.
• The maximum extent of liability / full refund is limited to the fees / costs you have paid to us and is applicable to all situations of any nature and events.

We are always committed to protecting your personal information and your right to privacy. This page is used to inform you about our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Services. 

When you visit our website or use our mobile application (also referred as Mobile App, App, Apps), and use our services, you trust us with your personal information. We take your privacy very seriously. We seek to inform you about the information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites / products / Apps and our services. 

I. INFORMATION WE COLLECT : We collect personal information that you voluntarily provide to us when registering at the Sites or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps or otherwise contacting us. 

The personal and other information that we collect depends on the context of your interactions with us and the Sites or Apps, the choices you make and the products and features you use / purchase. The personal information we collect can include (but not limited or restricted to) the following:

• Name & Contact Data : We collect your first and last name, email address, postal address, phone number, and other similar contact data. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal or any other information.
• Credentials : We collect passwords, password hints, and similar security information used for authentication and account access and are stored in encrypted format that cannot be decrypted or viewed by us.
• Payment Data : We may collect data necessary to process your payment if you make purchases / subscribe to our services or products sold on our website, such as your payment instrument number and the security code associated with your payment instrument. All such data is stored by our payment processor / payment gateway service provider.
• We DO NOT store any of your Bank / Financial Instrument / account information or card numbers or security codes or pass codes, etc on our servers.
• Other Data : We may also collect other data as provided by you, but not explicitly stated. Such data will be required to provide services to you or to meet contractural or business obligations. (Ex. Property / Asset details)
• Log Data : Whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

II. INFORMATION AUTOMATICALLY COLLECTED : We automatically collect certain information when you visit, use or navigate the Site or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytical and reporting purposes.

III. INFORMATION COLLECTED THROUGH OUR APPS / WEBSITE(S): 

• Geo-Location information: If implemented, we may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device settings. 
• We will request for geo-location information of immovable assets (as applicable) to provide services opted by you. 
• Mobile Device Data: We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address if any implemented. 
• Push Notifications: If implemented, we may request to send you push notifications regarding your account or the mobile application to notify about updates to your services or when new information is posted to your account as per services opted by you. If you wish to opt-out from receiving these communications, you may turnoff in your device settings.

IV. USE OF YOUR INFORMATION : We use personal information collected via our Sites or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you and / or for compliance to meet legal obligations (“Legal Reasons”). We indicate the specific processing ground we rely on next to each purpose listed below.

A) WE USE THE INFORMATION WE COLLECT OR RECEIVE:

• To facilitate account creation and login process with your consent. If you choose to link your account with us to a third party account (such as your google or facebook account), where implemented, we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To send administrative information to you for business purposes, legal reasons and / or possibly for contractual, to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• Fulfill and manage your orders for contractual reasons. We may use your information to fulfill and manage your orders, payments, returns and exchanges made through the Sites or Apps.
• Request feedback for our business purposes and / or with your consent. We may use your information to request feedback and to contact you about your use of our Sites or Apps.
• To protect our sites for business purposes and / or for legal reasons. We may use your information as part of our efforts to keep the site or Apps safe and secure (for example, for fraud monitoring, implement technical security measures and prevention).
• To enforce our terms, conditions and policies for business purposes, legal reasons and / or possibly contractual.
• To respond to legal requests and prevent harm for legal reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other business purposes. We may use your information for other business purposes in aggregation. Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, measure customer Satisfaction Index, etc and to evaluate and improve our Sites or Apps, products, services, marketing and your experience. 

B) SHARING OF INFORMATION : We share and disclose limited information about you and on a need to know basis in the following situations: 

• Compliance with laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order or legal process, such as in response to a court order or subpoena.
• Vital interests and legal rights. We may disclose your information where we believe it is necessary to investigate, prevent, or to take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants and other Third-party service providers. We may share your data on a need to know basis only to the extent required with third party vendors, service providers, contractors, or agents who perform services for us  to service you or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, Customer services and marketing efforts. We may allow selected third parties to use tracking technologies on the sites or apps, which will enable them to collect data about how you interact with the Sites, or Apps over time. This information may be used to, among other things, to analyse and track data, determine the popularity of certain content and better understand online activity.
• Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional or any other purposes apart from providing services to us and you.
• Business Transfers / Mergers & Acquisitions. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Sites or Apps. These companies may use information about your visits to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions and to provide services chosen by you and to meet services obligations. Where necessary, only relevant information required on a need to know basis only shall be disclosed to render specific services to you.
• With your Consent. We may disclose your personal information for any other purpose with your consent.
• eMail marketing. You can unsubscribe from our marketing / newsletter email list (where implemented) at any time by clicking on the unsubscribe link in the emails that you receive from us or our authorized third party service provider or by choosing the appropriate options from your account settings / preferences to stop receiving such emails. However, we will still need to send you services related emails and or emails related to your account and to keep you informed for services obtained.
• Links to Other Sites. Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites may not be operated by us in the absence of our registered brand name on such website(s). Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

V. GOOGLE MAPS : This website, mobile application may use google maps APIs and other APIs to provide services. You may find Google Maps APIs Terms of Services in respective Google service website. 

• By using our Maps API implementation or if similar services are provided by others, you agree to be bound by Google’s Terms of Service of Google or of respective providers. By using our implementation of the google maps APIs or other similar APIs, you agree to allow us to gain access to information and location details to meet contractual obligations or / or to provide services for which you have subscribed for.
• The maps APIs that we use may store and access cookies and other information on your devices. 

VI. RETAINING YOUR INFORMATION : We will only keep your personal information for as long as it is necessary for the purposes to services your request or to meet obligations due to Subscriptions or as mandated by our service providers or by law. On expiry of such tenure and when we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for Example, because your personal information has been stored in backup archives or at secured remote datacentres), then we will securely store your information and isolate it from any further processing until deletion is possible. 

VII. SECURITY OF YOUR INFORMATION : We value you trust in providing us with your personal information. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use globally accepted 256 bit SSL encrypting features on all interactions / transmissions that occurs between our website and your device (used by Financial Institutions, etc.) for encrypted transmission of data. However, remember that we cannot guarantee that the internet itself or any method of transmission over the internet is 100% secure and reliable and we cannot guarantee its absolute security. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment. 

Product Specific Terms: 

• Safeguarding your Certificate (DSC): In the event you lose the certificate (USB token), it would be your responsibility to notify us immediately so as to cancel your certificate and prevent further misuse. It would be your responsibility to safeguard your DSC copied onto encrypted USB token along with associated password. You are liable for all the actions originating due to misuse of your token either by yourself or your representatives. 

VIII. POLICY UPDATES : We may update this privacy policy from time to time. Such changes are effective immediately after it is posted on our website. We may notify you either by prominently posting a notice of such changes or by sending you a notification through email. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

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This section contains policies related to: SMS & Mobile / Voice calls, email, Instant Messaging.

SMS, Mobile call Policy

Please read these terms and conditions carefully. By subscribing to or to avail any of our services, you expressly consent to receive non-marketing, service related emails, text messages, online interactive messages and telephonic calls from us and others texting on our behalf, including text messages made with an auto-dialer, at the telephone number(s) that you provide. You may opt-out of these communications at any time by updating your profile or by messaging us or through email. However, you will still receive communications from us to provision your services requests and to process your orders that are mandatory in nature to meet contractual obligations.

I. Program Description : We and our service providers may use an automatic telephone dialling system (“auto dialer”) or make calls to your mobile phone or use SMS messaging applications or software to deliver text messages or provide telephonic update to you that are transactional in nature.  Our text messages and calls to your mobile phone are intended to provide you with information about service activities and to notify you of various status and provide updates in relevant to the services obtained through us. At times, we shall be calling you telephonically to the number provided to us so as to communicate the status of your order / product / services / to obtain clarifications / resolve queries / deliver products / follow-up actions / to expedite the request / respond to a missed call / or for any other legitimate purpose.

II. Your Acceptance : You also accept and agree that you will not report to mobile operator or TRAI or any other telecom body for any calls or messages originating from us though you have subscribed for DND services with your mobile operator as we have to either make calls or send Transactional messages of mandatory nature. In the event of such reporting, We will take legal action to the maximum extent possible and shall recover all such damages and costs including filing a defamation suite.

You also accept and agree to be bound by our Telecom Terms and Conditions along with and any other applicable terms and agreements made available in our website related to your use of our services.

You agree that you will not block the SMS sender numbers or the message IDs or our communication numbers, social handles, etc. associated with our services and will not report to any regulatory agencies and treat them to be or marked as spam.

II. Message & Calls Frequency : The number of text messages or calls to your mobile phone that you receive will vary depending on the services that you have signed up with us and may vary. The number of calls that you receive shall vary depending on services / issues faced during processing of your order / service and your ability to understand / manage the services obtained through us and level of support required from us. Such calls shall be made during generally accepted work hours or as regulated by local authorities or as per your choice.

III. Cost : Voice, Message and data rates may apply to each call or text message sent or received in connection with the text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.  We do not impose a separate fee for sending text messages.

IV. How to Opt-Out : To stop receiving text messages or calls to your mobile phone in relevant to your services obtained by us, kindly change the settings available under your profile where applicable and made available. When opted out, you will stop receiving important updates and communications relevant to your services. You may also miss on certain important and critical notifications. Since we use your mobile number only to send Product and service related messages (transactional SMS), we advise you not to opt-out.

If you would not like to call us to address services requests, services may be delayed. We may not be able to act on your orders / service requests in a timely manner. In such situations, we shall not be responsible for any consequences what so ever and services cannot be guaranteed. If you would like to communicate using emails and not like to receive calls from us, do indicate the same using any of the communication channels.

V. Your Mobile Telephone Number : You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying us immediately if you change your mobile telephone number. You may notify us of a number change by updating your profile.

VI. Access or Delivery to Mobile Network is Not Guaranteed : Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of our control, and we are not responsible or liable for issues arising from them.

VII. Others : You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the respective countries relevant telecommunication act(s).

We shall provide the services on best effort basis and we take no responsibility for the delay caused in the services as the delivery is subject to inter-operator dependencies. 

email policy

I. Program Description : Company and its service providers may use automated methods to send email(s) communication to services your orders / services obtained that are transactional in nature. Such emails are intended to provide you with information about service activities and to notify you of various status and provide updates in relevant to the services obtained through us.

II. email Security: You must always verify the actual email id of the sender domain before opening or responding to emails and adopt email virus scanning tools / techniques  Emails sent from us shall originate from domain name: citrustag.com or dscstamp.com. (example: info{at}citrustag{dot}com or accounts{at}citrustag{dot}com or dscsupport{at}Citrustag{dot}com). Based on services obtained, you shall also receive emails from our service provider directly based to nature of the service obtained that you shall become aware in an implicit manner as part of the service provisioning procedures. 

It would be your responsibility to verify the email that you receive is from legitimate sources and is sent from a registered business domain as there has been numerous instances across the world where illegal and non-legitimate methods are adopted to hack into user’s PC or email accounts, such as: spoofing, mis representation of : sender name / business name, embedded fake link in the emails that may redirect to a fictitious site or download a piece of software without your knowledge, redirect to a site with look and feel similar to a legitimate website, embedding attachments containing viruses / trojans / malware, email subject that seems to be realistic in nature, etc. 

III. Message Frequency : The number of emails that you receive will vary depending on the services that you have signed up with us and may vary.

IV. How to Opt-Out : To stop receiving newsletters or promotional emails, kindly change the settings available under your profile where applicable. When opted out, you will stop receiving important updates and communications that may be relevant to your services. You may also miss on certain important and critical notifications. However, you cannot optout from receiving emails beings sent to you to service your order / requests.

V. Your email account : You represent that you are the account holder of the email that you provide. And have absolute control over the same. You are responsible for notifying us immediately if you change your email address. You are also responsible to ensure that there is sufficient space to receive emails. In the event of email bounce back, you may lose the product if any (DSC certificates, software downloads, etc).

VI. WHITELISTING : You must white list our email address and / or domains in order to receive timely email updates from us and place our email ids under “Safe Sender” list. You must not flag emails received from us as spam or junk. Due to variety of reasons unknown to us, at times, our mails may be placed in spam / junk folder by email service providers. You must proactively check your mail box spam / junk folders frequently before clearing such folders. 



VII. Access or Delivery to Mobile or other Network is Not Guaranteed : Delivery of information and content to a mobile or any other device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network bandwidth, network services, including but not limited to mobile network services, are outside of our control, and we are not responsible or liable for issues arising from them or for delays caused in receiving information from us.

VIII. email disclaimer : The contents of the email sent by us and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. It is strictly forbidden to share any part of such email message with any third party.  If email/s are received in error, please notify the us / sender immediately by email and must delete such email/s from the recipient system including from backups / archives (if stored). email received must not be disclosed, copied, distributed, take any action in reliance on the contents of such information and must reach to us for any dispute resolution if any.

IX. Indemnification : You agree to indemnify us in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your email, including, but not limited to, all claims, expenses, and damages related to or arising under the respective countries relevant (tele)communication act(s).

We hate spam and we do not spend any non-service based emails without your consent. 

Instant Messaging (IM) Policy

We shall try to make ever effort to reply back to your queries posted to us while we are away or when posted during off hours, provided you have shared valid contact information for us to respond. IM features shall be used to resolve quick and short queries, obtain clarifications or raise queries that help in faster decision making or to raise any other queries categorised in the IM application where available. IM feature are made available for legitimate business reasons and to support genuine customers seeking for help / clarification. 

Under any circumstances, you shall not Block, Report to any controlling authorities, Blacklist our IM IDs / Mobile Numbers / Social Handles as we don't voluntarily contact you unless you have raised a request or tried to contact us. We may contact you through various communication channels including IM methods to service your request and to fulfil the orders. While you are visiting or browsing our website we may grab you attention to check for any queries you may have. 

You agree that any communication in any manner what so ever made between us and you shall be treated as private and confidential information. You shall not further share such information with others or use such information with malicious intent, to threaten, blackmail, take advantage of the situation in any manner what so ever.  In the event of such occurrence, we shall involve Cyber Crime Law Enforcement Agencies to address the matter. 

A) You further agree NOT to use the IM channel to :

• share / transmit personal information (unless there is a business need). 
• Solicit / gather business information that may vary in nature and scope. 
• further share the information that may be disclosed during the chat with others.
• defame, harass, abuse, disrupt or threaten others or otherwise violate any person's legal rights;
• Upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
• share or distribute any obscene or defamatory material;
• share or distribute any material that incites violence, hate, or discrimination towards any group;
• unlawfully gather information about the business and others, solicitation purposes.

We reserve the right to store such collaborated information for later retrieval to resolve any issue or to support you or to service your queries and the retention duration of such stored messages shall be for a duration of 6 months or as decided by management. Such information stored is for use by business only and shall not be shared with others. 

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This Cookie Notice explains how dscstamp.com use cookies and similar technologies to recognise you when you visit our websites, its sub-domains or mobile application(s). It explains what these cookies and similar technologies are and why we use them, as well as your rights to control our use of them.

Cookie(s) (where implemented) are text files with anonymous unique identifier containing a small amount of information that are downloaded to your device when you visit a website. Your browser makes cookies available each time you visit our website and perform various different functions. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, (if implemented) you may not be able to use some portions of our website or Services.

Our website uses these "cookies" (like any others) to collection information and to improve our service and to perform and deliver various functions across our website(s).

The cookies used by us where implemented may fall into one or more of the following main categories:

1. Strictly Necessary Cookies;
2. Functionality Cookies;
3. Session Cookies;
4. Persistent Cookies;
5. Performance Cookies;

1. Strictly Necessary Cookies : These cookies are strictly necessary to enable you to navigate our Website and provide you with a more personalised service. They are used to provide content to you, as a user, and to provide products and services that you have requested. Such cookies are essential to help your device download or stream information so that you can navigate around our Website and use its features. 

Examples of strictly necessary cookies:

• To position information on your device or screen so that you can see and use our Website;
• To keep you logged in when you use our website so you are not required to log in every time you visit;
• Data Collection : Yes, some of these cookies do collect your personal data in order to function. Example of such type of data are: 
• IP address;
• Location data;
• Identify you as being logged in our website;

2. Functionality Cookies : These cookies are used to recognise you when you return to our Website and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our Website by storing your preferences. Functional cookies record information about choices you’ve made (such as language or currency preference) and allow us to provide more personal features.

Example: To remember your preferences and settings, location and any preferences, since your last visit;

Data Collection : Some of these cookies do collect your personal data, to enable us to provide the services as outlined above. Functionality cookies can be deleted from your browser history at any point before their expiry time.

3. Session Cookies : Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select.

4. Persistent cookies : can be used to help websites remember you as a returning visitor.

5. Performance Cookies : These cookies are used to collect information on website usage. Such cookies are used to provide aggregated statistics on visitors to our Website. These statistics are used for internal purposes to help us to analyse and improve the performance of our Website, providing a better user experience.

Examples:

• To provide statistics on how our Website are used;
• To see how effective our adverts are; and
• To assess errors within the user experience. 

Additionally, we use a number of tools to assess cookie information at an aggregate level to carry out analytical functions on our site including, Google Analytics and other similar analytical services.

Data Collection : While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymised data, for the purposes outlined above.

In certain cases, some of these cookies are managed by third parties such as Google Analytics. These third parties are not capable of using these cookies for any purpose other than those outlined above and they are unable to identify with these cookies.

HOW YOU CAN CONTROL THE USE OF COOKIES :

You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser. Please be aware that if you block cookies from the Website, some or all the Website’s functions may not perform as intended.

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.